Privacy Policy for Provilex CRM

Effective Date: 19 September 2025

Provilex CRM (“we,” “our,” or “us”) is committed to protecting your privacy and the data you manage using our platform, including the Provilex Dialer mobile app. This Privacy Policy explains how we handle, store, and protect information when you use Provilex CRM or the Provilex Dialer app.

1. Information We Collect

Provilex CRM does not collect personal information for its own use. Our platform allows you to store and manage data you have collected lawfully, such as:

• Lead Information: Contact details and related data collected with proper consent (e.g., opted-in leads).
• User Information: Basic account details such as name, email address, and login credentials for authorized users.
• Usage Information: Technical information such as IP address, device type, and login activity to ensure platform security and performance.

2. How We Use Information

We use data in Provilex CRM solely to:

• Enable you to store, organize, and manage opted-in lead data.
• Provide secure access for authorized users.
• Ensure compliance with applicable data protection laws.
• Improve platform performance and user experience.

We do not use your leads’ data for our own marketing, profiling, or resale purposes.

3. Data Sharing

• No Third-Party Sharing: We do not share your CRM data with advertisers, payment processors, or unauthorized third parties.
• Within Your Control: Data in your CRM account is only accessible by you and your authorized users.
• Legal Requirements: We may disclose data only if required by law, regulation, or valid legal request.

4. Data Ownership & Compliance

• You remain the sole owner of all data stored in Provilex CRM.
• We act as a data processor, providing a secure environment to hold your compliant, opted-in data.
• You are responsible for ensuring that data uploaded to the platform has been collected lawfully and with proper consent.

5. Security

We use administrative, technical, and physical safeguards to protect stored data against unauthorized access, loss, or misuse. While we maintain strong protections, no system is completely immune to security risks.

6. Data Retention & Deletion

• We store data only as long as you maintain an active CRM account.
• You may delete leads, user accounts, or request complete data removal at any time.
• Deleted data is permanently removed from our systems within a reasonable timeframe.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, update, or delete your personal information.
• Request that we limit or stop processing your data.
• Export or transfer your CRM data.

To exercise these rights, contact us using the details below.

8. App Support – Provilex Dialer

The Provilex Dialer mobile app (iOS & Android) lets authorised Provilex CRM users make and receive VoIP calls to their leads and clients directly from their phone. This section explains the permissions the app requests and how to get help.

Permissions we request and why:

• Microphone: required to place and receive voice calls.
• Notifications: used to alert you of incoming and missed calls while the app is running in the background.
• Background Audio / VoIP: keeps an active call connected while the app is not in the foreground.

Getting help: If you run into a problem with the app — login issues, missed call notifications, call quality, or anything else — email us at admin@provilex.co.uk with a description of the issue, your device model, and the app version. We will get back to you as soon as we can.

Quick troubleshooting:

• Not getting call notifications? Check that notifications and background app refresh are enabled for Provilex Dialer in your device settings.
• Poor call quality? Check your Wi-Fi/cellular signal, then close and reopen the app.
• Can’t log in? Confirm your credentials with your account administrator, or contact us at the email above.

To request deletion of your account or call data, see our Data Deletion Policy.

9. Contact Us

Email: admin@provilex.co.uk

10. Updates to This Policy

We may update this Privacy Policy as needed. Updates will be posted on this page with a revised Effective Date.